Terms and Conditions

Welcome to the www.Zaflight.com website. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our"," Company" ,"website "and "Zaflight.com" refer to Zaflight.com, refers to the owner of the website and/or our subsidiaries. The term "you" refers to the customer visiting or browsing the Website and/or booking a reservation through us on this Website, or through our customer service agents.

These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email) as well as online bookings you make on our website.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the Agreement). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

USE OF THE WEBSITE

As a condition of your use of this Website (www.Zaflight.com), you warrant that:

You possess the legal authority to create a binding legal obligation.

You will use this Website in accordance with this Agreement.

You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act.

You will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable there.

All information supplied by you on this Website is true, accurate, current and complete we retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Your responsibilities

  Providing accurate information as required.

  Making full payment for the service.

  Being aware of terms of service, including cancellation, of all the suppliers to an agreement.

  Complying with all security and travel regulations, including carrying valid travel documents.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

Use this Website or its contents for any commercial purpose.

Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.

Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.

Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website.

Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission.

Products and Suppliers

We sell a variety of travel related products from different suppliers and service providers .Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at (www.Zaflight.com)

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. You hereby authorize us to cancel the non-used flight on your behalf in case of non-appearance or non-attendance of the flight and to request possible refunds from the airline on your behalf. We are entitled but not obligated to do

Deposits and Payment

Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will advise you of the date that full payment is required. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the Suppliers.

Zaflight.com has the right to suspect the transaction if the security procedures require this to validate the payment until the passenger submit the documents which authorize the transaction otherwise the booking will be cancelled and the penalty and charges will be apply  .

General

This website has been written to provide you with general information only. We can and will alter the content of the website without notice. By using the website you agree to accept that we do not have any liability for any inaccuracies, omissions or errors in the content and you alone are responsible for deciding if our services are suitable for your purposes.

By making use of any information on this website you are accepting that you do so entirely at your own risk and we cannot be held liable. It is your own responsibility to make sure that any services or information available through this website meet your specific requirements.

This website and its content are owned by or licensed to us. This includes, but is not limited to, the content, design, and graphics. You cannot copy any part of this website except as specified in the copyright notice which is part of our terms and conditions.

This website may include links to other websites. These links are provided to help you and not because we endorse any particular website. The content of these 3rd party websites is the responsibility of the relevant 3rd party and we cannot be held to account for anything that they contain.

If you use this website in any way that is not authorized by us we may make a claim for damages and report you for a criminal offence.

We accept payments online using Visa and Mastercard Credit / Debit card or kent for Kuwait. If "Credit Card Online" is selected as the payment methods then the details on the Customer's ID (Card Holder's ID) should exactly match that of the credit card used to make the purchase.

Please Note: There may be foreign exchange rates added during final payment. This may happen due to different currency payment usage. Please check with your bank on Foreign Exchange (FX) rates, as they are updated daily.

 

Documentation

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you makes a request for such documents to be sent as a hard copy.

Travel Requirements

If you are travelling to a destination that requires a visa, it would be your responsibility to obtain the same. Zaflight would not be responsible for visa requirements.

If you are travelling to an international location, please do keep a check on your passport validity and the country’s requirements (specific if any). You can get more information on the passport, visa, and other travel requirements at the embassy of the country or countries you will be travelling to.

The fares quoted on Zaflight may not include the individual charges such as departure taxes, airport taxes, passenger service charges, and other fees imposed by the arrival/departure airport. For such instances, you will be required to pay the fees directly to the charging authorities.

Travel, health, and other required insurance policies have to be taken care of by the guest. Zaflight would not be responsible for this and neither would be able to assist on the procedure.

LIABILITY  DISCLAIMER

The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Zaflight.com does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. an addition, Zaflight.com expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. An such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation.

Hotel ratings displayed on this website are intended as only general guidelines, and Zaflight.com does not guarantee the accuracy of the ratings. Zaflight.com and its suppliers make no guarantees about the availability of specific products and services. Zaflight.com and its suppliers may make improvements and/or changes on this website at any time.

Zaflight.com its suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the Zaflight.com. all such information, software, products, and services are provided "as is" without warranty of any kind. Zaflight.com and its suppliers disclaim all warranties and conditions that this website, its servers or any email sent from Zaflight.com and/or its suppliers are free of viruses or other harmful components. Zaflight.com and its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of Zaflight.com. Zaflight.com is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Zaflight.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majesty or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall Zaflight.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Zaflight.com and/or its suppliers have been advised of the possibility of such damages.

Foreign Exchange Rate Disclaimer

Foreign exchange is the exchange of one currency for another. The word also implies to the conversion of one currency into another currency.

The Foreign Exchange (FX) rates are updated on a regular basis depending on various factors. You can contact your bank to know more about Foreign Exchange (FX) rates.

Please note that, the Foreign Exchange (FX) charges are involved both while you book on Zaflight.com and also affects the refund amount.

For eg: If you have booked in KWD currency and have used a bank card with SAR currency, then there would be Foreign Exchange (FX) rates involved to convert the currency from SAR to KWD . This difference would reflect while booking and also when refund is processed and this will be Applies to all currencies.

INDEMNIFICATION

You agree to defend and indemnify Zaflight.com and/or its suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  Your breach of this Agreement or the documents referenced herein
  Your violation of any law or the rights of a third party
  Your use of this Website

Cancellations and Changes

We will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave your country, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes.

After you have left, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked.

If You Cancel Your Booking

If you cancel your arrangements, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation. We need to receive from you your original voucher before any applicable refund can be considered. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable.

Refunds will only be paid to you once we have received the refunds back from the Supplier(s). Generally flight tickets cannot be refunded if they are partially used. We are not responsible for a Supplier’s failure to pay a refund.

Extra charges may apply for Cancellation the bookings by zaflight.com

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

 

Refunds:

For customer raising refund requests, can do so from their log in or drop a mail to [email protected] with booking details for further action.

Processing times for refund varies for every booking and shall be done at the earliest on receipt of the request.

The refund amount will be credited back to the same account from where the payment was made. For example, if you have used a credit card, Zaflight.com will make an appropriate charge reversal and if it’s a debit card, the amount will be credited. The cancellation charges would be levied as per policy also there is service charge will be apply and if you paid by visa the transition amount will not be refunded .

Please note that, the bank may deduct the Foreign Exchange (FX) charges as applicable and the service charge. For eg: If you have booked in KWD currency and have used a bank card with SAR currency, then there would be Foreign Exchange (FX) rates involved to convert the currency from SAR to KWD . The Foreign Exchange (FX) rates are updated daily and are derived from official sources. Contact your bank to know more about Foreign Exchange (FX) rates charges.

Zaflight.com is an online travel agency which offers easy and convenient access to reservations in both English & Arabic. Zaflight.com shall be in a position to process customer refunds against flight tickets only if the same have been refunded by the respective airline. In the circumstances wherein an airline discontinues its operations, Zaflight.com will not be accountable for the same and a decision on the refunds will be taken as per the airline’s stance and statement.

 

Booking Amendments or Changes

Every booking made on Zaflight.com may have some amendment charges involved which would be charged as per the directive by the airline. The charges may vary by flight and booking class.

In addition to the airline's amendment charges, Zaflight.com has an amendment fee which varies by airline, flight, and booking.

In case of booking with any of the low cot carriers they are non refundable non changeable.

All changes should be done at least 72 hrs prior to the departure date. The time duration varies from airline to airline. Please check with customer support for accurate information.

Please note that certain airlines do not allow changes before specific hours of travel and may consider it as a No Show. If the airline marks a ticket as a “No Show”, there may be chances of no refund

 Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

please note that for the hotel maybe the hotel is not accept any amendment once you booked so you have to check the cancellation and amend policy and it will be your responsibility

Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

Flights must be taken in the sequence they appear on your ticket or e-ticket confirmation. If you plan not to take a flight as booked, please contact our call center team as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void and If the airline marks a ticket as a “No Show”, there may be chances of no refund.